How It Works

Please review the information below before submitting your inquiry to ensure a smooth booking process.

Booking with Pretty Pretty Backdrops is simple and designed to give you a smooth, stress-free experience from start to finish.

Step 1: Submit Your Inquiry
Start by submitting your event details through our contact form. Be sure to include your event date, location, and the services you’re interested in so we can provide an accurate quote.

Step 2: Receive Your Quote
We’ll review your request and send a customized quote based on your event needs, location, and setup requirements.

Step 3: Secure Your Date
To officially reserve your event date, we require a 40% non-refundable booking fee along with a signed Agreement of Services. Dates are not held without both being completed.

Step 4: Design and Planning
Once your booking is secured, we’ll finalize your backdrop details, including colors, layout, and any custom text or branding elements.

Step 5: Event Day Setup
Our team arrives within your venue’s access window to complete setup. We ensure everything is properly installed and photo-ready before your event begins.

Step 6: Pickup and Breakdown
After your event, we return at the scheduled time to remove all rental items. Please ensure items are accessible at pickup to avoid additional fees.

What to Expect

We want your experience with Pretty Pretty Backdrops to be seamless, professional, and stress-free. Here’s what you can expect when working with us.

Professional Setup
Our team handles setup with care and attention to detail. Setup times are scheduled based on your venue’s access window and event start time. A minimum of two hours is typically required for styled installations.

Clear Communication
You’ll receive all important details in your quote and agreement, including pricing, delivery timing, and rental terms. Final details are confirmed before your event.

Minimum Order Requirements
We have a $50 minimum for local pickup orders and a $275 minimum for delivery and setup services.

Rental Timing
Rental periods are based on your event needs. Same day rentals include pickup after events up to 5 hours. Overnight and multi-day rentals are available for an additional charge.

Venue Readiness
Your setup area should be clean, cleared, and accessible at the scheduled setup time. Delays caused by venue restrictions may result in additional fees.

Outdoor Events and Weather
For outdoor setups, clients are responsible for monitoring weather conditions. If conditions are unsafe, we may adjust or decline installation to protect equipment.

Responsibility for Rental Items
All rental items are your responsibility from delivery until pickup. Items must be protected from damage, weather exposure, and misuse.

Custom and Branded Items
Custom backdrops and personalized items require full payment and are non-refundable once production begins.

Photo and Social Media Use
We may photograph event setups for promotional use. When sharing photos, clients are responsible for crediting Pretty Pretty Backdrops.

GENERAL FAQ

Luxury Backdrop and Event Decor Rentals in Prince George’s County, Maryland and the DMV

Pretty Pretty Backdrops provides high-quality pipe and drape, custom backdrops, and photo moment rentals for private events throughout Prince George’s County, Bowie, Upper Marlboro, and the DMV area.

Booking and Availability

How far in advance should I book? We recommend booking 2–3 weeks in advance. For custom backdrops or larger setups, earlier booking is strongly encouraged.

How do I secure my event date? To secure your date, we require a 40% non-refundable booking fee and a signed Agreement of Services. Your event is not confirmed until both are completed.

When is the remaining balance due? The remaining balance is due 10 days prior to your event date.

Do you accept last-minute bookings? Yes, based on availability. Events booked within 10 days of the event date may incur a 20% rush booking fee.

Payment Methods

What forms of payment do you accept? We accept major credit and debit cards as well as Zelle for all bookings. Payments are processed securely through your invoice or checkout link.

A 40% non-refundable booking fee is required to secure your date, with the remaining balance due 10 days prior to your event.

Full payment is required at the time of booking for all custom items.

Please note that we do not accept checks.

Minimum Order Requirement

Is there a minimum order amount? Yes. To maintain the quality of our service and logistics, we have the following minimums: Local Pickup Orders: $50 minimum. Delivery and Setup Orders: $275 minimum. Minimums may be higher for extended travel or large installations.

Rental Period Options

How long is the rental period? We offer flexible rental options based on your event needs:

Same Day Rental – Includes delivery, setup (if applicable), and pickup for events lasting up to 5 hours.

Next Day Rental – Items remain overnight and are picked up the following day and an additional pickup fee applies.

Multi-Day Rental – Items are kept for multiple days and additional charges apply. Events exceeding 5 hours may require extended rental or overnight pickup fees.

Services and Offerings

What do you specialize in? We specialize in luxury backdrop rentals and event photo moments including pipe and drape backdrops, custom printed backdrops such as step and repeat banners, tension fabric backdrops and foam board backdrops, balloon columns and accent installations, and stanchions, ropes, and carpet entrances. 

What types of events do you service? We provide services for birthdays and milestone celebrations, baby showers and bridal showers, proposals and intimate events, and private styled gatherings.

Can I customize my backdrop? Yes. Customization options include names and event titles, color themes, and layout styling. Customization begins after booking is secured.

Backdrop Options

What backdrop sizes do you offer? Our most requested sizes include 8 ft x 8 ft and 8 ft x 10 ft. Pipe and drape backdrops can be adjusted up to 12 ft high depending on your venue.

What is the difference between your backdrop styles?

Pipe and drape backdrops provide soft and elegant fabric styling. Step and repeat banners are ideal for logos and photography moments.

Tension fabric backdrops offer a sleek and wrinkle-free finish.

Foam board backdrops provide a structured and modern look.

Hybrid backdrops combine draping and printed elements for a layered design.

Delivery and Setup

Do you offer delivery and setup? Yes. We provide delivery, setup, and breakdown throughout Prince George’s County, Maryland and the DMV area.

Do you offer local pickup? Yes. Select rental items are available for local pickup for clients who prefer a DIY setup. A $50 minimum order is required for pickup orders and not all items are eligible for pickup. Larger or complex installations require our team.

How is delivery pricing determined? Delivery is based on distance, setup complexity, and venue access. Final pricing is provided in your quote.

What happens if items are not accessible at pickup time? All items must be accessible at the scheduled pickup time. If we are unable to retrieve items, a return trip fee equal to the original delivery fee may apply.

Can additional fees be added after booking? Yes. Additional charges may apply for stairs or difficult access, tight setup or pickup windows, late-night pickups, parking, tolls or permits, and complex installations.

Policies

What is your cancellation policy? All booking fees are non-refundable. Date changes are subject to availability.

Are custom items refundable? No. Custom items require full payment and are non-refundable once production begins.

Am I responsible for rental items? Yes. You are responsible for all rental items from delivery until pickup. Items must be protected from damage, weather exposure, theft, and misuse. Additional charges will apply for damaged, missing, or excessively dirty items.

What is your weather policy? For outdoor events, the client is responsible for monitoring weather conditions. If conditions such as rain, wind, or extreme heat pose a risk, we may decline installation, remove installed items, or refuse outdoor placement. These decisions are made to protect equipment and ensure safety. No refunds are issued for weather-related adjustments.

Do I need to credit Pretty Pretty Backdrops when posting photos? Yes. When sharing photos or videos of our setups on social media, clients are responsible for tagging or crediting Pretty Pretty Backdrops.

Will you take photos of my event setup? We may photograph event setups for promotional purposes. If you prefer not to have your event photographed, this request must be made in writing before your event.

Balloon Decor and Care

How long do balloon decorations last? Indoor balloons typically last 3 days to 2 or more weeks depending on conditions. Outdoor balloons may last only a few hours due to environmental exposure.

Can balloons pop or deflate? Yes. Balloons are fragile and can pop, deflate, or oxidize and develop a cloudy finish. This is normal and not considered a defect.

Are you responsible for balloons after setup? No. Once setup is completed and approved, all balloon decor becomes the client’s responsibility. We do not offer refunds or replacements for balloons after setup.

Can balloons be used outdoors? Yes, but outdoor setups are subject to heat, wind, rain, and sun exposure. We are not responsible for damage caused by weather or environmental conditions.

Are balloons safe for children? Balloons can pose a choking hazard. Children must be supervised at all times. Do not allow balloons to be pulled, popped, chewed, or played with. Keep broken balloons away from children and pets.

Can balloon decor be moved after setup? No. Balloon installations are for display only and should not be moved, pulled, or handled after setup.

Still Have Questions?

Submit your inquiry through one of our contact forms below to get started. We look forward to creating something beautiful for your event. ✨